Need a little help?
Welcome to Lace&Honey's help hub! We've gathered answers to our most frequently asked questions to make your shopping experience as smooth and enjoyable as possible. Discover more about our unique clothing, how to shop, and our easy-to-understand policies.
Your questions, answered
At Lace&Honey, based in Stockton-on-Tees, United Kingdom, we believe in making your shopping experience as seamless and enjoyable as our unique pieces. Below, you'll find answers to some of the questions we hear most often about our curated collections, sizing, and services.
How does lace&honey's sizing fit?
We carefully curate our collections to offer something different. While most items run true to size, we always recommend checking the individual product descriptions for specific fit notes and measurements to ensure you find your perfect fit.
How long does shipping usually take?
Once your order is placed, we carefully pack and ship your beautiful pieces straight to your door. We offer standard shipping options, with estimated delivery times and costs shown clearly at checkout before you confirm your purchase.
How do i return or exchange an item if it's not quite right?
We want you to love your Lace&Honey purchase. If something isn’t quite right or you need a different size, returns and exchanges are easy. Just get in touch with us at [[email]] within our specified return window, and we'll be happy to help you organise a return or swap.
What's the best way to shop at lace&honey?
Our website is designed to make your shopping experience delightful and personal. You can browse our unique collections by category, explore our new arrivals, or discover our thoughtfully curated edits. Simply add your chosen pieces to your basket and follow our easy checkout process.
What if my question isn't answered here?
If you have a question that isn’t answered on this page, please don’t hesitate to reach out to us directly. You can contact us via email at [[email]] or through our dedicated contact form, and our team will get back to you as soon as possible.
Still need a helping hand?
We're here to ensure your Lace&Honey experience is as beautiful and confident as our clothing. If you have any further questions or need personalised assistance, our team is ready to help you discover pieces that make you feel truly unforgettable.